Cheri - I'm sorry that your shipment seems to have been delayed by UPS. You placed your order on the 4th, then we processed it & shipped it the same day.
If you had contacted us, we would've shipped you a replacement order immediately - I'm not sure why giving a poor rating to the product was your choice for how to resolve this situation? We're known for our great customer service - had we known that your shipment hadn't arrived, we would've fixed the situation immediately.
We will file a claim with UPS right now, and re-ship your order. We ask that you let us know via email if and when your lost shipment arrives, and we hope - when you finally receive your order - that you love your shampoo and give us the courtesy of correcting your rating.
Jonathan
