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Thank you for quick resolution.
Cheri - I'm sorry that your shipment seems to have been delayed by UPS. You placed your order on the 4th, then we processed it & shipped it the same day.
If you had contacted us, we would've shipped you a replacement order immediately - I'm not sure why giving a poor rating to the product was your choice for how to resolve this situation? We're known for our great customer service - had we known that your shipment hadn't arrived, we would've fixed the situation immediately.
We will file a claim with UPS right now, and re-ship your order. We ask that you let us know via email if and when your lost shipment arrives, and we hope - when you finally receive your order - that you love your shampoo and give us the courtesy of correcting your rating.
Jonathan
I bought this shampoo after the holidays: I just needed to give my hair a break after being in dry, cold conditions. This shampoo was just the thing; I now look forward to hopping in the shower to use it. I will definitely keep buying it in the future.
So great that you like our newest formula! Glad we added this option recently.
I've noticed great volume and less breakage after switching to this shampoo and am already planning to order more. Great product.
Wonderful! Don't forget, if you're local, you can always bring your empties in to get discount refills. Thanks for taking the time to write.